Privacy policy

Effective September 15, 2026

This policy explains how VideoCre8 handles information when an agency installs and uses the app through HighLevel.

Information we process

• HighLevel company, location, user, role, installation, and subscription identifiers.
• Agency brand details, including name, tagline, logo, and selected colors.
• Video copy, instructions, uploaded screenshots and music, generated creative direction, render status, and completed video files.
• Voice recordings provided when a user chooses to create narration in their own voice.
• Technical logs needed for security, troubleshooting, and reliable delivery.

How we use information

We use this information to authenticate users, keep agency workspaces separate, generate creative direction, render videos, enforce plan limits, provide downloads, and protect the service.

Service providers

HighLevel provides installation and account context. Anthropic processes video copy, direction, brand information, and supplied screenshots to produce creative direction. A third-party voice service processes approved copy and selected voice settings to create narration. Amazon Web Services privately stores uploaded media and renders and stores private video outputs. Linode hosts the application and operational database.

Security and retention

OAuth credentials are encrypted at rest. Render files are private and downloads use short-lived signed links. We retain workspace data while the installation is active and as reasonably needed for security, billing, and legal obligations.

Your choices

Agency administrators can update brand information in the app and uninstall it through HighLevel. Requests to access or delete stored service data can be sent through the support contact on the Marketplace listing.

Changes

We may update this policy as the service changes. The effective date above identifies the latest version.